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Showing 17–32 of 357 results
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BSBADV602 Develop an advertising campaign
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to develop an advertising campaign in response to an advertising brief, including clarifying and defining campaign objectives, preparing the advertising budget, and scheduling. Who's it for? It applies to individuals working in a senior advertising management or account management role within an advertising or media organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCMM201 Communicate in the workplace
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. Who's it for? It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCMM201 Communicate in the workplace – SIT Edition
$21.95 inc. GST
This unit has been tailored for use with the SIT Training Package. What's it about? This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. Who's it for? It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCMM301 Process customer complaints
$21.95 inc. GST
What's it about? This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. Who's it for? It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCMM401 Make a presentation
$21.95 inc. GST
What's it about? This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. Who's it for? This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCMM401 Make a presentation – SIT Edition
$21.95 inc. GST
This unit has been tailored for use with the SIT Training Package. What's it about? This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. Who's it for? This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCMN311B Maintain workplace safety
$21.95 inc. GST
What's it about and who's it for? Frontline managers have a key role in maintaining workplace safety within the context of the organisation. In their role, they closely monitor aspects of work associated with the safe delivery of products and services, meaning that they have an important responsibility in influencing the ongoing safety within the workplace.At this level, work will normally be carried out within known routines, methods and procedures, and may also involve a number of complex or non routine activities that require some discretion and judgement. -
BSBCOM603 Plan and establish compliance management systems
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to plan and establish appropriate compliance program/management systems which enable an organisation to fulfil its obligations and responsibilities under applicable compliance requirements. Who's it for? It applies to individuals who have specific responsibility for the planning, development and operation of a compliance program/management system.Application of this unit must be consistent with the pertinent sections of relevant Australian and international standards and legislative requirements including: AS 3806:2006 Compliance programs, AS ISO 10002:2006 Customer satisfaction – Guidelines for complaints handling in organizations, AS/NZS 4360:2004 Risk management and AS ISO 15489:2004 Records management.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCRT401 Articulate, present and debate ideas
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to articulate, present and debate ideas in a work or broader life context using creative techniques in order to provoke response, reaction and critical discussion. Who's it for? This unit applies to individuals who contribute and present ideas that may be complex in nature and may relate to new products, services, processes or creative works using a degree of risk taking and storytelling.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. -
BSBCRT501 Originate and develop concepts
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to originate and develop concepts for products, programs, processes or services to an operational level. Who's it for? It applies to individuals who develop concepts for any business or community activity or process, such as marketing and advertising campaigns, staff development programs, information technology and communication systems, radio and television programs, entertainment events, films, exhibitions and digital media products. Individuals operate with a high degree of autonomy, but collaborate with others to generate ideas and refine concepts to the point where they can be implemented.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. -
BSBCUS201 Deliver a service to customers
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. Who's it for? It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCUS301 Deliver and monitor a service to customers
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. Who's it for? It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCUS401 Coordinate implementation of customer service strategies
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. Who's it for? It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCUS402 Address customer needs
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed. Who's it for? It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations. No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCUS403 Implement customer service standards
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation. Who's it for? It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCUS501 Manage quality customer service
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Who's it for? It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.No licensing, legislative or certification requirements apply to this unit at the time of publication.