BSBCUS401 Coordinate implementation of customer service strategies
What’s it about?
This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies.
Who’s it for?
It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Facilitator and Assessor Resource, Teacher Support Tool, Participant Workbook – Digital download, Participant Workbook – Hard copy printed, eLearning