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BSBCMM301 Process customer complaints

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What’s it about?

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

Who’s it for?

It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.

Additional information

Type

Facilitator and Assessor Resource, Teacher Support Tool, Participant Workbook – Digital download, Participant Workbook – Hard copy printed, eLearning

Price: $21.95 inc. GST

Category:

Tags: , , , , , , , ,

Size: A4

Edition: 1

Publisher: IBSA

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