BSBCMM301 Process customer complaints
What’s it about?
This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.
Who’s it for?
It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Facilitator and Assessor Resource, Teacher Support Tool, Participant Workbook – Digital download, Participant Workbook – Hard copy printed, eLearning