BSBCUS403 Implement customer service standards
What’s it about?
This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.
Who’s it for?
It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Facilitator and Assessor Resource, Teacher Support Tool, Participant Workbook – Digital download, Participant Workbook – Hard copy printed, eLearning