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Browse by BSB50520

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  • BSBCMM411 Make presentations

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    $21.95 inc. GST

    What's it about? This unit covers the skills and knowledge required to prepare, deliver and review presentations for target audiences. Who's it for? This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBOPS304 Deliver and monitor a service to customers

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    $21.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. Who's it for? The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBWHS411 Implement and monitor WHS policies, procedures and programs

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    $21.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements. Who's it for? The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

    Publisher: ATP

  • BSBWRT411 Write complex documents

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    $21.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to plan, draft and finalise complex documents. Who's it for? The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

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Here you will find our extensive range of Vocational Education and Training (VET) student workbooks for the BSB Business Services, SIT Tourism Hospitality and Events, FNS Financial Services and TAE Training and Education Training Packages as well as IBSA Academy.

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