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Browse by BSB41015

Showing 1–16 of 22 results

  • BSBADM405 Organise meetings

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. Who's it for? It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

    Publisher: IBSA

  • BSBCMM401 Make a presentation

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    What's it about? This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience. Who's it for? This unit applies to individuals who may be expected to make presentations for a range of purposes, such as marketing, training and promotions. They contribute well developed communication skills in presenting a range of concepts and ideas.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: Futura

  • BSBCUS402 Address customer needs

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    What's it about? This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed. Who's it for? It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCUS403 Implement customer service standards

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    What's it about? This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation. Who's it for? It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBFIA302 Process payroll

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    What's it about? This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. Who's it for? It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBFIA402 Report on financial activity

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    What's it about? This unit describes the skills and knowledge required to report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of financial reports. Who's it for? This unit applies to individuals with a broad knowledge of financial activities who contribute financial skills and knowledge to address reporting requirements of clients and legal authorities. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBHRM403 Support performance management process

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    What's it about? This unit describes the skills and knowledge required to assist in the effective implementation of a performance management system and to facilitate employee performance. Who's it for? It applies to human resource officers, or people in similar roles, who work under the direction of a human resource manager.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBHRM404 Review human resources services

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    What's it about? This unit describes the skills and knowledge required to undertake research that supports work across a range of human resource functional areas. Who's it for? It applies to individuals who require a broad understanding of human resource functions, associated policy frameworks and the administrative requirements to support these functions and policies.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBHRM405 Support the recruitment, selection and induction of staff

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    What's it about? This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions. Who's it for? This unit applies to individuals who support recruitment, selection and induction functions under the direction of a human resource manager.No licensing, legislative, or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBINM401 Implement workplace information system

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    What's it about? This unit describes the skills and knowledge required to implement and review the workplace information system. It involves the identification, acquisition, initial analysis and use of appropriate information which plays a significant part in the organisation’s effectiveness. Who's it for? It applies to individuals whose work will normally be carried out within routine and non-routine methods and procedures which require planning and evaluation, leadership and guidance of others, and some discretion and judgement.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBINN301 Promote innovation in a team environment

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    What's it about? This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. Who's it for? It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBITU304 Produce spreadsheets

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    What's it about? This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software. Who's it for? It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBLDR402 Lead effective workplace relationships

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    What's it about? This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. Who's it for? This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBLDR403 Lead team effectiveness

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    What's it about? This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion. Who's it for? It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBLED401 Develop teams and individuals

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    What's it about? This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup. Who's it for? It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBREL401 Establish networks

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers. Who's it for? It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

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