Browse by BSB31115
Showing 1–16 of 21 results
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BSBADM307 Organise schedules
$21.95 inc. GST
What it's about? This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. Who's it for? It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals. -
BSBADM311 Maintain business resources
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. Who's it for? It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team. -
BSBCMM301 Process customer complaints
$21.95 inc. GST
What's it about? This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. Who's it for? It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCUS301 Deliver and monitor a service to customers
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. Who's it for? It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBDIV301 Work effectively with diversity
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. Who's it for? It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBFIA301 Maintain financial records
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes. Who's it for? It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBFIA302 Process payroll
$21.95 inc. GST
What's it about? This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. Who's it for? It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBFIA303 Process accounts payable and receivable
$21.95 inc. GST
What's it about? This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable. Who's it for? It applies to individuals employed in a range of work environments supporting the accounting functions and aspects of an enterprise. They may provide administrative support within an enterprise, or may be members of staff who have been delegated accounting responsibilities.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBFIA304 Maintain a general ledger
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to maintain a computerised or manual general ledger system within an organisation, including processing journal entries and preparing a trial balance. Who's it for? It applies to individuals employed in a range of work environments with responsibility for simple accounting functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff with delegated responsibilities relating to general ledger maintenance.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBINM301 Organise workplace information
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. Who's it for? It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBINN201 Contribute to workplace innovation
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to make a pro-active and positive contribution to workplace innovation. Who's it for? It applies to individuals working in any industry or community context, in both small and large organisations who take a pro-active approach to identifying, suggesting and developing ideas about better ways of doing things at a practical operational level in a specific area of activity. While the individual’s overall work is undertaken with some supervision and guidance, they apply discretion, judgement and effective interpersonal skills in order to contribute to workplace innovation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. -
BSBITU304 Produce spreadsheets
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software. Who's it for? It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBITU307 Develop keyboarding speed and accuracy
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques. Who's it for? It applies to individuals operating in a range of environments who are required to enter text and data with speed and accuracy. Individuals may provide administrative support within an organisation, or may be technical/knowledge experts responsible for production of their own word processed documents.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBITU312 Create electronic presentations -2019 Release
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms. Who's it for? It applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations. -
BSBITU313 Design and produce digital text documents – 2019 Release
$21.95 inc. GST
What's it about?
This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.
Who's it for?
The unit applies to individuals who possess fundamental skills in digital device operation, and basic skills in the operation of word processing applications. They may work as individuals who provide administrative support within an enterprise or may be technical/knowledge experts responsible for the production of their own digital documents.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
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BSBITU314 Design and produce spreadsheets – 2019 Release
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to develop spreadsheets through the use of both cloud-based and non-cloud based spreadsheet applications Who's it for? It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision. No licensing, legislative or certification requirements apply to this unit at the time of publication.