Browse by BSB30815
Showing all 11 results
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BSBADM311 Maintain business resources
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. Who's it for? It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team. -
BSBCMM301 Process customer complaints
$21.95 inc. GST
What's it about? This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. Who's it for? It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBCUS301 Deliver and monitor a service to customers
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. Who's it for? It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBDIV301 Work effectively with diversity
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. Who's it for? It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBFIA301 Maintain financial records
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes. Who's it for? It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBINM301 Organise workplace information
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems. Who's it for? It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBINN201 Contribute to workplace innovation
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to make a pro-active and positive contribution to workplace innovation. Who's it for? It applies to individuals working in any industry or community context, in both small and large organisations who take a pro-active approach to identifying, suggesting and developing ideas about better ways of doing things at a practical operational level in a specific area of activity. While the individual’s overall work is undertaken with some supervision and guidance, they apply discretion, judgement and effective interpersonal skills in order to contribute to workplace innovation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. -
BSBITU304 Produce spreadsheets
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software. Who's it for? It applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBSUS401 Implement and monitor environmentally sustainable work practices
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness. Who's it for? It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.No licensing, legislative or certification requirements apply to this unit at the time of publication. -
BSBWOR301 Organise personal work priorities and development
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. Who's it for? This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. -
BSBWRT301 Write simple documents
$21.95 inc. GST
What's it about? This unit describes the skills and knowledge required to plan, draft and finalise a basic document. Who's it for? It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.