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Browse by BSB30420

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  • BSBCRT311 Apply critical thinking skills in a team environment

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    $21.95 inc. GST

    What's it about? This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. Who's it for? The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBCRT411 Apply critical thinking to work practices

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    $21.95 inc. GST

    What's it about? This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment. Who's it for? The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBTWK301 Use inclusive work practices

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    $21.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work. Who's it for? The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBXCM301 Engage in workplace communication

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    $21.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. Who's it for? This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBXDB301 Respond to the service needs of customers and clients with disability

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    $21.95 inc. GST

    What's it about?

    This unit describes the skills and knowledge required to appropriately respond to the individual needs of customers or clients with disability, to maximise equal access to provided products or services.

    Who's it for?

    This unit applies to front line personnel in service providers who interact with customers or clients with disabilities. Those undertaking this unit would work autonomously in a range of contexts whilst performing specific tasks, with supervisors available as an escalation point, if required.

    No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

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Here you will find our extensive range of Vocational Education and Training (VET) student workbooks for the BSB Business Services, SIT Tourism Hospitality and Events, FNS Financial Services and TAE Training and Education Training Packages as well as IBSA Academy.

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