0

BSB Business Services


Products

Showing 17–32 of 156 results

  • BSBCRT401 Articulate, present and debate ideas

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to articulate, present and debate ideas in a work or broader life context using creative techniques in order to provoke response, reaction and critical discussion. Who's it for? This unit applies to individuals who contribute and present ideas that may be complex in nature and may relate to new products, services, processes or creative works using a degree of risk taking and storytelling.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCRT501 Originate and develop concepts

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to originate and develop concepts for products, programs, processes or services to an operational level. Who's it for? It applies to individuals who develop concepts for any business or community activity or process, such as marketing and advertising campaigns, staff development programs, information technology and communication systems, radio and television programs, entertainment events, films, exhibitions and digital media products. Individuals operate with a high degree of autonomy, but collaborate with others to generate ideas and refine concepts to the point where they can be implemented.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCUE301 Use multiple information systems

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. Who's it for? It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.  

    Publisher: ATP

  • BSBCUE307 Work effectively in customer engagement

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to conduct customer engagement operations. It requires an understanding of organisational requirements, expectations, policies and procedures. Who's it for? It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team. This work is undertaken with some supervision and guidance.

    Publisher: ATP

  • BSBCUE309 Develop product and service knowledge for customer engagement operation

    $21.95 inc. GST
    Select options
    Clear


    What's it about?

    This unit describes the skills and knowledge required to develop knowledge of products and services in preparation for customer engagement in an inbound or outbound customer engagement activity.

    Who's it for? It applies to individuals who apply a broad range of competencies in a varied work context, using some discretion and judgement and relevant theoretical knowledge, and who may provide technical advice and support to a team. This work is undertaken with some supervision and guidance.

    Publisher: ATP

  • BSBCUS201 Deliver a service to customers

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. Who's it for? It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCUS301 Deliver and monitor a service to customers

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. Who's it for? It applies to individuals who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate theoretical knowledge of customer service to provide technical advice and support to customers over short or long term interactions.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCUS401 Coordinate implementation of customer service strategies

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to advise, carry out and evaluate customer service strategies. Who's it for? It applies to individuals who have well developed skills and a broad knowledge of customer service strategies for addressing customer needs and problems, and who may provide guidance or delegate work related tasks to others.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCUS402 Address customer needs

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed. Who's it for? It applies to individuals who are expected to have detailed product knowledge in order to recommend customised solutions. In this role, individuals would be expected to apply organisational procedures and be aware of, and apply as appropriate, broader factors involving ethics, industry practice and relevant government policies and regulations. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCUS403 Implement customer service standards

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation. Who's it for? It applies to individuals who may be frontline managers, team leaders or supervisors who have responsibility for ensuring that customer service systems and customer service standards are implemented.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCUS501 Manage quality customer service

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. Who's it for? It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBDIV301 Work effectively with diversity

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. Who's it for? It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBFIA301 Maintain financial records

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes. Who's it for? It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts and may exercise discretion and judgement using appropriate theoretical knowledge of financial records.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: Futura

  • BSBFIA302 Process payroll

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems. Who's it for? It applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff who have been delegated payroll responsibilities.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBFIA303 Process accounts payable and receivable

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes skills and knowledge required to maintain accounts payable and accounts receivable records, including processing payments to creditors and handling overdue accounts receivable. Who's it for? It applies to individuals employed in a range of work environments supporting the accounting functions and aspects of an enterprise. They may provide administrative support within an enterprise, or may be members of staff who have been delegated accounting responsibilities.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBFIA304 Maintain a general ledger

    $21.95 inc. GST
    Select options
    Clear


    What's it about? This unit describes the skills and knowledge required to maintain a computerised or manual general ledger system within an organisation, including processing journal entries and preparing a trial balance. Who's it for? It applies to individuals employed in a range of work environments with responsibility for simple accounting functions within an organisation. They may work as individuals providing administrative support within an enterprise, or may be other members of staff with delegated responsibilities relating to general ledger maintenance.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA