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BSB Business Services


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Showing 1–16 of 183 results

  • BSBADM307 Organise schedules

    $21.95 inc. GST
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    What it's about? This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. Who's it for? It applies to individuals employed in a range of work environments who provide administrative support to teams and individuals.

    Publisher: IBSA

  • BSBADM311 Maintain business resources

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks. Who's it for? It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

    Publisher: IBSA

  • BSBADM405 Organise meetings

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation. Who's it for? It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

    Publisher: IBSA

  • BSBADM406 Organise business travel

    $21.95 inc. GST
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    What is it? This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements. Who's it for? It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role.

    Publisher: IBSA

  • BSBADM407 Administer projects

    $21.95 inc. GST
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    What's it about? This unit describes skills and knowledge required to perform the activities associated with the administrative aspects of a project, such as measurement, monitoring, reporting, and winding up the project on completion. Who's it for? It applies to individuals who work under the supervision of an experienced project manager. It does not apply to project managers or specialist project managers. For specialist project managers, the units of competency in the Project Management competency field are applicable.

    Publisher: IBSA

  • BSBADM502 Manage meetings

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. Who's it for? It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: Innovation and Business Skills Australia

  • BSBADM503 Plan and manage conferences

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated. Who's it for? It applies to individuals employed in a range of work environments who are required to plan and manage conferences. They may work as senior administrative staff, or may be other individuals who have been delegated responsibility for planning and managing a conference. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBADM504 Plan and implement administrative systems

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to plan for or review the requirements of effective administrative systems and procedures for implementing, monitoring and reviewing the system. Who's it for? It applies to individuals employed in a range of work environments in senior administrative roles.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBADM506 Manage business document design and development

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    What's it about? This unit describes the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met. Who's it for? It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBADV507 Develop a media plan

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to develop a media plan within a given budget, by defining requirements, selecting media vehicles and determining a schedule. Who's it for? It applies to individuals working in a supervisory or management advertising role within an advertising team or media organisation. It may also apply to someone working within a direct marketing role, who is responsible for planning media requirements for direct marketing campaigns or offers.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBADV509 Create mass print media advertisements

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to create mass print media advertisements that communicate key features of a product, service or idea to consumers. Who's it for? It applies to individuals working in a supervisory or management advertising role within an advertising team or media organisation who are primarily responsible for development of mass print advertisements. Individuals undertaking this unit may develop mass print media advertisements themselves or coordinate a team to produce the advertisement.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBADV511A Evaluate and recommend advertising media options

    $21.95 inc. GST
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    Who's it for? This unit applies to individuals in a media assistant role within an advertising team or media organisation. Individuals undertaking this unit are responsible for comparing the advantages and disadvantages of various advertising and promotional media to determine and make recommendations on the most appropriate combination to deliver marketing communications objectives.This unit applies to individuals in a media assistant role within an advertising team or media organisation. Individuals undertaking this unit are responsible for comparing the advantages and disadvantages of various advertising and promotional media to determine and make recommendations on the most appropriate combination to deliver marketing communications objectives.

    Publisher: IBSA

  • BSBADV512A Develop an advertising strategy and brief

    $21.95 inc. GST
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    Who's it for? This unit applies to individuals working in a supervisory or management advertising role within an advertising team or media organisation.

    Publisher: IBSA

  • BSBADV602 Develop an advertising campaign

    $21.95 inc. GST
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    What's it about? This unit describes the skills and knowledge required to develop an advertising campaign in response to an advertising brief, including clarifying and defining campaign objectives, preparing the advertising budget, and scheduling. Who's it for? It applies to individuals working in a senior advertising management or account management role within an advertising or media organisation.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCMM201 Communicate in the workplace

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    What's it about? This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. Who's it for? It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBCMM301 Process customer complaints

    $21.95 inc. GST
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    What's it about? This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. Who's it for? It applies to individuals who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA