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Showing 161–170 of 170 results

  • BSBWRK510 Manage employee relations

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to manage employee and industrial relations matters in an organisation. It involves developing and implementing employee and industrial relations policies and plans and managing conflict resolution negotiations. Who's it for? It applies to those who are authorised to oversee industrial relations and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and industrial relations as well as current knowledge of industrial relations trends and legislation.No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBWRT301 Write simple documents

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to plan, draft and finalise a basic document. Who's it for? It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

    Publisher: IBSA

  • BSBWRT411 Write complex documents

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to plan, draft and finalise complex documents. Who's it for? The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBXCM301 Engage in workplace communication

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry. Who's it for? This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBXCM401 Apply communication strategies in the workplace

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry. Who's it for? This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBXCM501 Lead communication in the workplace

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to lead communication in the workplace within any industry. Who's it for? This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers. No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBXDB301 Respond to the service needs of customers and clients with disability

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    $23.95 inc. GST

    What's it about?

    This unit describes the skills and knowledge required to appropriately respond to the individual needs of customers or clients with disability, to maximise equal access to provided products or services.

    Who's it for?

    This unit applies to front line personnel in service providers who interact with customers or clients with disabilities. Those undertaking this unit would work autonomously in a range of contexts whilst performing specific tasks, with supervisors available as an escalation point, if required.

    No licensing, legislative or certification requirements apply to this unit at the time of publication.

    Publisher: ATP

  • BSBXTW401 Lead and facilitate a team

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry. Who's it for? This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

    Publisher: ATP

  • MSMENV272 Participate in environmentally sustainable work practices

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    $23.95 inc. GST

    What's it about? This unit describes the skills and knowledge required to comply with environmental regulations, identify environment issues and minimise the risks of negative impact on work and carry out improvements in own work area. Who's it for? This unit applies to operators and team members who are required to follow procedures to work in an environmentally sustainable manner. This unit applies to all sectors of the manufacturing industry and members of its value chain. It may also be applied to all sections of an organisation, including office and warehouse. This unit will need to be contextualised for the industry sector, organisation and section. This unit applies to an individual working alone or as part of a team and working in liaison with other shift team members and the control room operator, as appropriate.

    Publisher: Snazzy

  • SITHIND002 Source and use information on the hospitality industry 2020

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    $23.95 inc. GST

    What's it about? This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry. Who's it for? The unit applies to all hospitality sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge to support product planning, marketing and strategic management activities. This is covered in other units of competency. This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise work performance.

    Publisher: ATP