Privacy Policy

Australian Training Products Store Terms and Conditions and Privacy Policy

AUSTRALIAN TRAINING PRODUCTS reserves the right to vary these terms at any time by posting amendments to this website. These amendments will take effect immediately at the time of posting, unless otherwise stated.

  1. Definitions

(a) Contract means the agreement between AUSTRALIAN TRAINING PRODUCTS and You that is formed when AUSTRALIAN TRAINING PRODUCTS accepts an Order.

(b) Intellectual Property Rights means all intellectual property rights including, but not limited to, the following:

  • (i) patents, copyright, trademarks, domain names and any right to have confidential information kept confidential;
  • (ii) an application of right to apply for registration of any of the rights referred to in paragraph (a); and
  • (iii) all rights of a similar nature to any of the rights in paragraphs (a) and (b), whether or not such rights are registered or capable of being registered.

(c) International Orders means any order placed from outside of Australia or for which delivery outside of Australia is required.

(d) National Key Account Manager means a representative of AUSTRALIAN TRAINING PRODUCTS who has been designated to manage your account as notified by AUSTRALIAN TRAINING PRODUCTS from time to time.

(e) Order means an order that You place in accordance with these terms.

(f) Product means a product listed on the AUSTRALIAN TRAINING PRODUCTS Online Store that AUSTRALIAN TRAINING PRODUCTS agrees to supply to You in accordance with these terms.

(g) PMSI means a Purchase Money Security Interest as defined by the PPSA.

(h) You means the person or organisation whose details are entered upon registering to the website during the online purchase process or, if the order is made offline, the person or organisation whose details are on the downloaded order form submitted to AUSTRALIAN TRAINING PRODUCTS.

(i) AUSTRALIAN TRAINING PRODUCTS means Australian Training Products Pty Ltd ABN 19 621 002 097.

(j) Online Store means the online store accessible at

  1. Terms

(a) When an Order placed by You in accordance with these terms is accepted by AUSTRALIAN TRAINING PRODUCTS, the Order and these terms form a Contract between AUSTRALIAN TRAINING PRODUCTS and You. This Contract is for the supply of Products that are listed on the AUSTRALIAN TRAINING PRODUCTS Online Store and that AUSTRALIAN TRAINING PRODUCTS agrees to supply to You under these terms. The Contract cannot be varied unless AUSTRALIAN TRAINING PRODUCTS agrees to vary it in writing by email or by mail.

(b) The terms of the Contract replace all previous representations, arrangements, understandings and agreements between You and AUSTRALIAN TRAINING PRODUCTS relating to its subject matter and contain the entire agreement between You and AUSTRALIAN TRAINING PRODUCTS relating to that subject matter. The Contract is governed by the laws of Victoria and You and AUSTRALIAN TRAINING PRODUCTS each irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria.

(c) Subject to the Competition and Consumer Act 2010 (Cth) (“CCA”) and the Fair Trading Act of each State or Territory of Australia (“FTA”), AUSTRALIAN TRAINING PRODUCTS will not be liable to You for any loss, cost or other claims.

(d) Nothing in these Terms and Conditions is intended to have the effect of contracting out of any applicable provisions of the CCA or the FTA, except to the extent permitted by those Acts where applicable.

(e) AUSTRALIAN TRAINING PRODUCTS will not be liable for any loss or damage suffered or incurred by You arising from any delay by AUSTRALIAN TRAINING PRODUCTS in fulfilling or failure to fulfil or otherwise discharge any of its obligations under the Contract, if the delay or failure is caused by anything beyond AUSTRALIAN TRAINING PRODUCTS’ reasonable control.

(f) By placing an Order You acknowledge that:

  • (i) You have the authority to enter into this Contract if placing an order on behalf of an organisation
  • (ii) You have made all enquiries and conducted all reasonable investigations to satisfy Yourself in relation to the suitability and quality of the Product
  • (iii) except to the extent required by law, AUSTRALIAN TRAINING PRODUCTS gives no warranty and makes no representation that the Product is:
    • (aa) fit for any purpose or for the purpose for which it is required by You;
    • (bb) of merchantable quality; or
    • (cc) not defamatory or contrary to any law applicable.

(g) You must:

  • (i) make sure that any notices relating to Intellectual Property Rights appearing on the Product or literature relating to the Product are not altered or removed;
  • (ii) make sure that each student or organisation utilising the Product agrees that they will not use the Product or any materials relating to the Product, for any purpose other than completing the relevant unit and the student or organisation will not supply those materials to any other person or organisation;
  • (iii) not purchase copies of the Product from any person other than AUSTRALIAN TRAINING PRODUCTS representatives;
  • (iv) if the Product contains any software, not alter or reverse engineer the software or any part of it without the written approval of AUSTRALIAN TRAINING PRODUCTS;
  • (v) not directly or indirectly authorise any person to manufacture copies of the Product or any other materials derived from or using the Product; and,
  • (vi) do all things necessary, including providing assistance to AUSTRALIAN TRAINING PRODUCTS, to make sure that unauthorised copies of the Product are not made available by any means, distributed or offered for sale or hire by any person;
  • (vii) not make the Product or part of the Product publicly available online or to the general public.

(h) You must not without prior written approval from AUSTRALIAN TRAINING PRODUCTS:

  • (i) reproduce the Product or any part of it;
  • (ii) directly or indirectly permit or assist any person other than AUSTRALIAN TRAINING PRODUCTS to reproduce the Product or any part of it.
  1. Intellectual Property

(a) You must not without prior written approval from AUSTRALIAN TRAINING PRODUCTS directly or indirectly permit or assist any person other than AUSTRALIAN TRAINING PRODUCTS to reproduce the Product or any part of it.

(b) Intellectual Property rights in the Products and website including, but not limited to, graphics, book titles, text, layout, logos and trade marks shall remain vested in AUSTRALIAN TRAINING PRODUCTS at all times and shall only be used by you at AUSTRALIAN TRAINING PRODUCTS’ absolute discretion.

(c) You agree that you will not reproduce, modify, translate, transmit, distribute or use for commercial purposes any material or Product owned by AUSTRALIAN TRAINING PRODUCTS without AUSTRALIAN TRAINING PRODUCTS’ express written approval.

  1. Orders

(a) You may place an Order via:

AUSTRALIAN TRAINING PRODUCTS Online Store or an email to the Customer Support Team.
* The email must include that same information required on the order form. AUSTRALIAN TRAINING PRODUCTS reserves the right to refuse an Order should these details not be included.

(b) AUSTRALIAN TRAINING PRODUCTS will not accept Orders by any other method, i.e. AUSTRALIAN TRAINING PRODUCTS will not accept Orders via telephone.

(c) Once an order is placed through the Online Store You will receive an automated confirmation email / Tax Invoice of your Order. If you do not receive the email please contact AUSTRALIAN TRAINING PRODUCTS.

  1. Prices

Prices for Products listed on the Online Store are in Australian dollars and are inclusive of GST. The recommended retail prices are subject to change without notice. You must pay any postage, freight and handling charges specified.

  1. Discounts

Discounts can only be applied when an Order is placed by a member of the AUSTRALIAN TRAINING PRODUCTS Customer Service Team. If You place an Order via the website, a discount cannot be applied unless you have a coupon code. If You would like to discuss discounts please contact the Customer Service Team.

Discounts can only be applied for the duration of the sale. They are not able to be used for ongoing contracts, where You are buying each month. Once the discount term ends, the price reverts to recommended retail prices.

  1. Credit Terms and Conditions

(a) A customer wishing to purchase Products on credit from AUSTRALIAN TRAINING PRODUCTS must be approved by an AUSTRALIAN TRAINING PRODUCTS National Key Account Manager. A customer must contact the AUSTRALIAN TRAINING PRODUCTS Customer Service.

(b) Approval of business credit will be subject to a credit check. The applicant will be advised of the outcome of the business credit application.

(c) Payment terms are 14 days from invoice date.

(d) Clients who place an Order on credit will need to complete a “Business Credit Application Form“, please contact us at [email protected] to obtain a form.

(e) The invoice will be created and emailed to You within two business days of the Order being placed. If an undeliverable message is received when the invoice is emailed, the AUSTRALIAN TRAINING PRODUCTS Customer Service Team will either call the customer to confirm a new email address.

  1. Payment

(a) Orders will not be processed without payment, unless You have arranged credit terms with AUSTRALIAN TRAINING PRODUCTS.

(b) If the customer is either an individual or an international organisation the Order must be pre-paid.

(c) Orders placed online must be paid via MasterCard or Visa at the time of purchase.

(d) Orders placed via email can be paid via MasterCard, Visa or AMEX (AMEX 3% surcharge)

(e) Invoices may be paid via credit card or direct deposit.

  1. Cancellations and Alterations

(a) You may not cancel or alter an Order once it is submitted.

(b) AUSTRALIAN TRAINING PRODUCTS may cancel any Contract at any time before the Product is delivered by giving written notice to you.  On giving such notice, AUSTRALIAN TRAINING PRODUCTS will repay any sums paid by you to AUSTRALIAN TRAINING PRODUCTS in respect of the Products as soon as is practicable.  AUSTRALIAN TRAINING PRODUCTS shall not be liable for any loss or damage whatsoever arising from such cancellations.

(c) If Your Order relates to a “print on demand” Product and printing has commenced, then a cancellation of that Order will not be accepted under any circumstances, You may elect to cancel delivery of Your Order, however, You will remain liable for the full price of the Product.

  1. Delivery

(a) For all Products ordered, AUSTRALIAN TRAINING PRODUCTS makes all endeavours to ensure that the Products ordered are delivered to the nominated delivery address within 7-10 business days.

(b) AUSTRALIAN TRAINING PRODUCTS cannot accept PO Box, GPO Box or non-specific street delivery addresses. The delivery address stated must be a physical street address, and You must ensure someone is available to sign for the delivery within business hours.

(c) For this reason AUSTRALIAN TRAINING PRODUCTS recommends that you state your delivery address as your organisation’s street address (if it is occupied during business hours i.e. 9.00am – 5.00pm), rather than a private address.

(d) Private Home Deliveries

  • (i) Victoria
    Victorian orders are delivered by local couriers. Please note service may vary depending on the location and/or if the receiver is home at the time of delivery. It is the receiver’s responsibility to follow up any attempted deliveries as per the instructions left by the courier.
  • (ii) All other locations
    If the receiver is home: Normal delivery service is completed and the receiver signs for the goods.
    If the receiver is not home: Depending on the location of the delivery, the courier has the choice to either return the goods back to the local depot or deliver to the closest Australia Post Outlet. Regardless of the choice made, the receiver will be left with an ‘Attempted Delivery Advice’ card. It will state that the courier driver has attempted to deliver on (certain) day and that the goods have been ‘returned to the depot’ or are ‘available at (certain) post office’ for collection. Once the receiver has been left this ‘Attempted Delivery Advice’ it is now their responsibility as to which action they choose to take i.e:

    • call the depot to request another delivery at a future date
    • call the depot to arrange to collect the goods themselves
    • if delivered to a post office, to collect the goods during standard Australia Post operating hours. Please note: You must be able to provide identification at the time of collection to verify that you are the person to whom the goods are addressed.
  • (iii) Freight charges are inclusive of GST and are subject to change without notice.
  • (iv) Freight charges can be found on the Order forms and on the Online Store.
  1. Purchasing Policy

(a) Orders placed via the Online Store must be paid via MasterCard or Visa at the time of ordering.

(b) Orders placed on credit must be paid in full within 14 days of the invoice date.

(c) Orders placed on credit MUST be pre-approved by an AUSTRALIAN TRAINING PRODUCTS National Key Account Manager.

(d) Should You/Your organisation have monies outstanding with AUSTRALIAN TRAINING PRODUCTS for 30+ days, your Order will not be authorised.

(e) Orders are binding on the organisation when You submit an Order and the Order will be deemed completed when the Products are delivered to the delivery address on the Order form or the Online Store.

(f) Ownership of Products remains with AUSTRALIAN TRAINING PRODUCTS until full payment is made.

  1. Retention of Title and Personal Property Securities Act 2009 (Cth) (“PPSA”)

(a) Ownership of the Products will remain vested in AUSTRALIAN TRAINING PRODUCTS and shall not pass to you until all moneys owing to AUSTRALIAN TRAINING PRODUCTS have been paid in full.

(b) In this clause 12:

  • (i) Financing Statement has the meaning given to it by the PPSA;
  • (ii) Financing Change Statement has the meaning given to it by the PPSA;
  • (iii) Security Agreement means the security agreement under the PPSA created by the formation of this Contract; and
  • (iv) Security Interest has the meaning given to it by the PPSA.

(c) By placing an Order, You acknowledge and agree that these Terms and Conditions:

  • (i) constitute a Security Agreement for the purposes for the PPSA; and
  • (ii) create a Security Interest in all Products previously supplied by AUSTRALIAN TRAINING PRODUCTS to you (if any) and all Products that will be supplied in the future by AUSTRALIAN TRAINING PRODUCTS to you.

(d) For the avoidance of doubt, the Retention of Title in relation to the Products which are supplied to you under any Order gives rise to a PMSI Security Interest in the Products in favour of AUSTRALIAN TRAINING PRODUCTS.

(e) For the avoidance of doubt, AUSTRALIAN TRAINING PRODUCTS may register its PMSI and Security Interest on the PPS Register and, where necessary, amend the registration.

(f) You undertake to:

  • (i) promptly sign any further documents and/or provide any further information which AUSTRALIAN TRAINING PRODUCTS may reasonably require in order to:
  • (ii) register a Financing Change Statement in relation to a Security Interest on the Personal Property Securities Register (“PPSR”);
  • (iii) register any other document required to be registered by the PPSA in order to secure AUSTRALIAN TRAINING PRODUCTS’s interest; or
  • (iv) correct a defect in a Statement referred to in clause 12(a)(i) or 12(a)(ii).
  • (v) not register a Financing Change Statement in respect of a Security Interest held by AUSTRALIAN TRAINING PRODUCTS without AUSTRALIAN TRAINING PRODUCTS’s prior written consent;
  • (vi) not register, or permit to be registered a Financing Statement or a Financing Change Statement in relation to the Products in favour of a third party under any circumstances;

(g) AUSTRALIAN TRAINING PRODUCTS and You agree that Sections 96, 115 and 125 of the PPSA do not apply to the Security Agreement created by these Terms and Conditions and you hereby waive your rights to receive notices under Sections 95, 118, 121(4), 130, 132(3) and 132(4) of the PPSA.

(h) You waive your right to the grantor and/or debtor under Sections 142 and 143 of the PPSA.

(i) Unless otherwise agreed to in writing by AUSTRALIAN TRAINING PRODUCTS, you waive your right to receive a Verification Statement in accordance with Section 157 of the PPSA.

(j) You shall unconditionally ratify any actions taken by AUSTRALIAN TRAINING PRODUCTS under the above clauses.

  1. Returns Policy

(a) You shall inspect the Products on delivery and shall within seven (7) days of delivery notify AUSTRALIAN TRAINING PRODUCTS of any alleged defect, shortage in quantity, damage or failure to comply with the description.

(b) AUSTRALIAN TRAINING PRODUCTS’s liability is limited to replacing the Products except where you have acquired the Products as a consumer within the meaning of the CCA or the FTA and are therefore also entitled to either a refund of the Purchase Price or replacement of the Product.

(c) AUSTRALIAN TRAINING PRODUCTS will not exchange, refund or credit Products if You change your mind or have Ordered in error.

(d) Claims must be made within 7 days of receipt of goods.

(e) AUSTRALIAN TRAINING PRODUCTS reserves the right to request proof of faulty or damaged Products.

  1. Privacy Policy and Website Terms of Use

(a) AUSTRALIAN TRAINING PRODUCTS’ privacy policy applies to any personal information that You submit on an Order or otherwise provide to AUSTRALIAN TRAINING PRODUCTS when You purchase or offer to purchase Products from AUSTRALIAN TRAINING PRODUCTS.

(b) To view the AUSTRALIAN TRAINING PRODUCTS website Terms of Use please click here.

  1. General

(a) If any provision of these Terms and Conditions shall be deemed invalid, void, illegal or unenforceable, then the validity, legality and enforceability of the remaining provisions shall not be effected, prejudiced or impaired.

(b) If any provisions of these Terms and Conditions are inconsistent with the PPSA, the PPSA shall prevail to the extent of any inconsistency.

(c) In the event of any breach of this Contract by AUSTRALIAN TRAINING PRODUCTS, the remedies available to You shall be limited to damages which shall not exceed under any circumstances, the price of the Products.

(d) In the event of a breach of this Contract by You, AUSTRALIAN TRAINING PRODUCTS’s remedies shall include, but not be limited to damages, recovery of legal costs and access to Your records for audit.

(e) You shall not be entitled to set-off or deduct from the purchase price any sums owed or claimed to be owed to You by AUSTRALIAN TRAINING PRODUCTS.

(f) You shall not be entitled to withhold payment of any invoice because part of that invoice is in dispute.

(g) AUSTRALIAN TRAINING PRODUCTS may licence or subcontract any or all of its obligations under this Contract without Your consent.

(h) These Terms and Conditions and any Contract to which they apply are governed by the laws of Victoria and are subject to the jurisdiction of the Courts of Victoria.

(i) The failure by AUSTRALIAN TRAINING PRODUCTS to enforce any provision of these Terms and Conditions shall not be treated as a waiver of that provision, nor shall it affect AUSTRALIAN TRAINING PRODUCTS’s right to subsequently enforce that provision.

Privacy Policy

Australian Training Products pty ltd is part of the IBSA family and covered by the IBSA Privacy policy.

Innovation and Business Skills Australia (IBSA) is committed to respecting your right to privacy and your right to control the accuracy of your personal information. This policy explains why and how we collect, hold, use and dispose of such information.

IBSA abides by the Privacy Act 1988 (Cth) and the Australian Privacy Principles which together, set out the obligations of a business in relation to its collection, storage, use and disclosure of personal information. By definition, ‘personal information’ is considered to be information that identifies you as an individual or information from which your identity is apparent or could reasonably be ascertained.

The type of personal information we collect and why

IBSA collects personal information from a range of stakeholders including:
• Members of our Industry Reference Committees or Training Advisory Committees
• Clients, colleagues and stakeholders who have elected to be placed on IBSA’s Mailing List
• Participants in IBSA’s surveys, workshops and online learning activities
• Visitors to IBSA’s website who provide feedback on our services and products
• Suppliers who provide IBSA with goods and services.

In general, the type of personal information we collect, hold, use and disclose includes names, addresses, contact details, occupations and other information which assists us in conducting our business, providing and promoting our services and products, and meeting our legal obligations.

When a customer purchases products from the IBSA Online Store or IBSA Academy, we will also collect personal information necessary for the completion of the financial transaction (such as credit card details).

In most cases, if the personal information we request is not provided, we may not be able to provide the requested product or service.

How we collect personal information

We generally collect personal information by way of forms filled out by people online or sent to us by fax or post, face-to-face meetings, interviews, business cards, telephone conversations and, where there is consent from the individual concerned, from third parties.
IBSA also uses cookies to make your use of our website as convenient as possible. If you would rather not receive these cookies you can set your browser to refuse them, however this may result in you not being able to use some of IBSA’s online services.

To whom we might disclose your personal information

We may disclose your personal information to:
• other companies or individuals which assist us in providing services or perform functions on our behalf (such as our mailing house);
• courts, tribunals and regulatory authorities if required by law; and
• anyone to whom you authorise us to disclose it.
IBSA will not disclose personal information to third parties about an individual for the purposes of direct marketing.

IBSA is unlikely to disclose your information internationally. All reasonable steps will be taken to confirm that any overseas recipient of personal information will not be in breach of the Australian Privacy Principles.

Management of personal information

We take all reasonable steps to protect the security of personal information through its physical security and ensuring restricted access to electronic records.

We treat any unauthorised disclosure of, or access to, personal information by our employees, contractors or agents, as a serious breach of this Policy and appropriate action will be taken.

Where we no longer require your personal information for a permitted purpose under the Privacy Principles, or where you request us to do so, we will take reasonable steps to destroy it.

How we keep personal information accurate and up-to-date

IBSA endeavours to ensure that any personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you.

You can also play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used on the IBSA website. Notify us immediately if there is any unauthorised use of your account by another Internet user or any other breach of security.

Subject to the provisions set out in the Privacy Act, you may also gain access to the personal information which IBSA holds about you by emailing or calling us. We will first require you to verify your identity and to specify what information you require. A fee may also be charged for providing access and we will advise you of the likely cost in advance.


If you have any questions about privacy-related issues or this policy, please contact us at [email protected] or call 03 9815 7010.


If you believe that we have committed a breach of the Australian Privacy Principles, you can make a complaint in writing to us via our email address. We will respond to you as soon as possible, usually within three (3) working days, to advise you who will be investigating the matter and our proposed course of action.

If after making your complaint, you are not satisfied with our handling of the issue, you can refer the matter to the Australian Federal Privacy Commissioner.

More information on privacy

You can find more information on privacy on Australian Privacy Commissioner’s website:
• Your Privacy Rights
• National Privacy Principles

Currency of our privacy policy

IBSA operates in a dynamic business environment and we aim to review this policy annually to ensure it stays relevant. We may update this privacy policy at any time by publishing an updated version on this website.
This policy was last updated in June 2017.