FAQ

Our resources

What are the benefits of using Australian Training Products learning and assessment materials?

Australian Training Products develops new products and services, and continuously improves and revitalises existing products, in direct response to client demand and feedback.

We strive to champion best-practice teaching and learning experiences for both trainers and students; our learning and assessment materials reflect this.

Our learning and assessment materials provide comprehensive teaching, learning and assessment materials specifically developed to meet the unit of competency and the requirements of the VET Quality Framework.

We have dedicated Account Management and Customer Service teams to provide you with product support and information.

Have your learning and assessment materials been validated?

All learning and assessment materials have been validated against the unit of competency. This means that both the editor and the instructional designer have reviewed the content of the resource line-by-line to ensure that all aspects of the unit are sufficiently covered.

In addition, many learning and assessment materials have been validated externally by auditors and/or client RTOs. Find out about our Seal of Quality.

What qualifications and units do your learning and assessment materials cover?

We have materials for the following training packages: BSB, TAE, SIT, SIR, ICP, CPC, and FNS. Click here to view the list of units  and formats available.

Do you have a list of all materials available for e-learning?

Click here to view the formats available for each unit.

What are Facilitator and Assessor guides?

You can read more here.

Do you have a catalogue or order form I can use to purchase a training package or learning and assessment materials?

All products are displayed in the online store. For a large order, please contact our business development team on (03) 9815 7000.

Can all learning and assessment materials be used for both classroom-based learners and distance-based education?

All learning and assessment materials contain information on contextualising training activities and assessments for the distance environment. However, this is only advice. Trainers will need to make adjustments to the session plans and assessment documents which they have received in Word format in the Facilitator and Assessor Guide.

Can I view the learning and assessment materials before purchasing?

You can view samples of learning and assessment material including facilitator and assessor guides here. For specific unit samples, please contact us.

General information

Am I able to reproduce, adapt or photocopy a resource or part of a resource?

Apart from any use permitted under the Copyright Act 1968, no part of any Australian Training Products publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission.

Use of this work for purposes other than those indicated above requires the prior written permission of Australian Training Products. Requests should be addressed to the Product Development Manager, Australian Training Products, Level 11, 176 Wellington Pde, East Melbourne, VIC 3002, or email sales@australiantrainingproducts.com.au.

Where can I access training packages?

You can view the latest version of a training package and compare information via the Training.gov.au (TGA) website.

I bought learning and assessment materials for an older version of a training package unit, but now a new unit has been released. Can I still use the old resources?

You must deliver training as per your scope of registration.

When a new version of a training package is released, a transition period – also referred to as a ‘teach-out period’ – is allowed for training providers. To view the ‘teach-out period’, please contact your regulatory authority.

Our learning and assessment materials are updated and new editions will be available following any revision to the unit they support. Australian Training Products cannot warrant that a resource is suitable for delivery of a unit other than that which it was originally designed for.

How do I subscribe to the Australian Training Products newsletter and latest updates?

To receive the latest updates and newsletter, please click here.

What are your hours of business?

The office is open Monday to Friday, 9 am–5 pm (EST or EDST).

I have a question that I am unable to find the answer to, what should I do?

You can enter your query in the contact form on the contact page.

Purchasing

Can I get a discount if I buy in bulk?

Depending on the size of the order, you may be entitled to a discount. If you wish to discuss pricing for bulk orders, please contact our business development team on (03) 9815 7000.

How do I change my account details on your website?

If you already have an account you can change your details, once logged in, by clicking on ‘My Account’, located in the top right-hand corner of the page.

How do I know what my order or invoice number is?

When an order is placed, an automated confirmation email will be sent to the email address you have nominated.

Can I change or cancel my order once it has been placed?

Typically, as we print on demand, a printed order cannot be changed or cancelled. For eLearning orders, please contact our customer service team.

Can I add an item to my order after it has been placed?

Typically, a new order will need to be placed. For eLearning orders, please contact our customer service team.

Do your prices include GST?

Yes, GST is included in all prices on the online store.

Payment and invoicing: What payment methods do you accept?

If you are placing an order yourself online, the online store accepts the following credit cards only:
· Mastercard
· Visa.

The online store does not accept American Express. If you wish to pay by American Express, contact the customer service team on (03) 9815 7000 and press 1. The team will be able to process your AMEX credit card through our EFTPOS machine.

If you wish to pay on purchase order/credit for the first time, you will need to complete the Business Credit Application Form and return it to Australian Training Products. If you are unsure about this process, please contact Australian Training Products Customer Service on (03) 9815 7000 and press 1.

For full terms and conditions, click here.

I would like to pay by credit card, when will I be charged?

If you have paid online using your credit card, the amount will be deducted at the time of purchase.

I can’t find my invoice, how do I obtain a copy?

Please contact Australian Training Products Customer Service on (03) 9815 7000 and we will be able to provide another copy by email or by post.

How long do I have to pay my invoice?

Payment is due within 14 days from the date of the invoice. If payment hasn’t been received within 30 days you will receive a late payment notice. If there is any mitigating circumstance that we should know about regarding late payment, please inform Customer Service on (03) 9815 7000.

Delivery

Do you ship internationally?

Yes. We also offer a digital download service for all our workbooks to enable self-printing. This saves on delivery times and printing costs.

When will I get my order?

Delivery terms are 7–10 business days (excluding public holidays). We will endeavour to deliver your products as quickly as possible.

Has my order been dispatched?

Orders are generally dispatched within 5–6 business days of the order being placed. Delivery terms are 7–10 business days. If your order has reached the eighth business day and you would like to know the progress, please contact Customer Service at (03) 9815 7000. Please ensure you have either the invoice number or the order ID number, as we use these to track your order.

Can you deliver to a PO Box address?

We do not deliver to PO Box addresses. Please supply a street address with your order.

Can I change the delivery address for my order once the order has been placed?

If the order has not yet been dispatched, you may be able to alter the address. Please contact Customer Service on (03) 9815 7000.

Do freight costs include GST?

GST is included in freight prices on the online store.

Missing and incorrect products: An item is missing from my order. What do I do?

Please contact Australian Training Products Customer Service on (03) 9815 7000 and press 1. Please ensure you have either the invoice number or the order ID number, as we use these to track your order.

I have received an incorrect order or product in my order. What do I do?

Please contact Customer Service on (03) 9815 7000. Please ensure you have either the invoice number or the order ID number, as we use these to track your order.

Returns policy: What is your returns policy?

Australian Training Products is happy to exchange or offer a refund on orders only when products are faulty or damaged. We reserve the right to request proof of faulty or damaged products. In order to obtain a refund or exchange, please contact Customer Service on (03) 9815 7000 within 7 days of receipt of goods to obtain your Return Claims Number.

Australian Training Products will not refund products ordered in error. Orders shall be deemed as correct and completed upon confirmation in the online ordering system.
For full terms and conditions, click here.