Australian Training Products, part of the IBSA Group, is pleased to announce the launch of its new workplace course, Accidental Counselling.
Whether you work in a client-facing frontline role or a mid-senior level executive role, responding to people in crisis in the workplace requires time, compassion and energy.
Our accidental counselling course has been developed in partnership with Work Happy, an organisation committed to helping businesses achieve workplace wellbeing, performance and success using contemporary, evidence based, best practice training and coaching programs.
The course is specifically designed for those who find themselves in challenging workplace situations. It empowers people with the right skillsets, tools and capabilities to professionally and positively engage and address complex issues, whilst maintaining personal and professional boundaries.
The course is easy to follow, accessible from any device and can be completed in four hours. The learning modules are interactive and ideal for self-paced learning.
On completion, learners will be more confident in managing challenging behaviours and over-disclosure of personal information, as well as self-care and de-escalation strategies.